SHIPPING POLICY
Effective Date: February 17, 2025
At DollyCarenie, we are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy explains the shipping options available, estimated delivery times, and associated costs. By placing an order with DollyCarenie, you agree to the terms outlined in this policy.
1. ORDER PROCESSING TIME
🕒 Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
📦 Order Verification: Some orders may require additional verification, and we may contact you via email or phone before shipping.
🚚 Expedited Processing: If you need faster processing, please contact info@dollycarenie.com before placing your order.
⚠ Processing Delays: Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances like extreme weather, supply chain disruptions, or inventory issues.
2. SHIPPING OPTIONS & DELIVERY TIMES
We offer various shipping options to ensure timely delivery:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | U.S. & International |
| Expedited Shipping | 2-5 business days | U.S. & International |
| Express Shipping | 1-3 business days | U.S. only |
| International Shipping | 7-20 business days | Select countries |
🚚 Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor your package’s delivery status.
🌍 International Orders: Delivery times may vary depending on customs clearance and destination. Customers are responsible for any import duties, taxes, or additional fees imposed by the destination country.
3. SHIPPING COSTS
💰 Shipping fees are calculated at checkout based on the selected shipping method, destination, and order weight.
🚚 Free Shipping: We offer free standard shipping on orders over $100 (U.S. only).
📦 International Shipping Fees: International customers may incur additional shipping charges. Customers are also responsible for any applicable import duties and taxes at the destination.
4. SHIPPING RESTRICTIONS
🚫 We do not ship to:
- P.O. Boxes (for express shipping)
- Military addresses (APO/FPO)
- Restricted countries due to shipping regulations
If you are unsure whether we can ship to your location, please contact us at info@dollycarenie.com before placing your order.
5. LOST, DAMAGED, OR DELAYED SHIPMENTS
🔹 Lost Packages: If your package has not arrived within the estimated delivery time, please check the tracking number. If the issue persists, contact us for assistance.
🔹 Damaged Packages: If your order arrives damaged, please take photos and email info@dollycarenie.com within 48 hours of delivery for assistance.
🔹 Delivery Delays: We are not responsible for delays caused by third-party carriers, customs processing, or weather-related disruptions.
6. ORDER CANCELLATIONS & MODIFICATIONS
🚨 Order Modifications:
- If you need to change your shipping address, please contact us within 24 hours of placing your order.
- Once an order has been processed for shipment, we cannot modify the shipping address.
❌ Order Cancellations:
- Orders can be canceled within 24 hours of purchase for a full refund.
- After the 24-hour window, orders cannot be canceled, but returns may be requested after receiving the item.
7. RETURNS & EXCHANGES
If you need to return or exchange an item, please refer to our Refund and Returns Policy for detailed instructions.
8. CONTACT US
For shipping-related inquiries or assistance, feel free to reach out to us:
📍 Address: 1905 335th St, Missouri Valley, Iowa (IA), 51555
📞 Phone: (712) 642-2004
📧 Email: info@dollycarenie.com
🌐 Website: https://dollycarenie.com/
By placing an order on DollyCarenie, you acknowledge and agree to this Shipping Policy.