Shipping Policy for Dollycarenie

Effective Date: January 3, 2025

At Dollycarenie, we are committed to delivering your luxury perfume orders with care and efficiency. Our shipping policy outlines the process, costs, and delivery options available for your orders. By placing an order with us, you agree to the terms of this shipping policy.

1. Order Processing Time

  • All orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive an email with tracking information (if applicable).

2. Shipping Locations

We currently offer shipping to the following locations:

  • Domestic Shipping: We ship within the United States (including Alaska and Hawaii).
  • International Shipping: We also offer international shipping to select countries. Please contact us at info@dollycarenie.com for more information regarding international shipping destinations.

3. Shipping Methods and Delivery Times

We offer multiple shipping options to suit your needs. Delivery times may vary depending on the shipping method chosen and the destination.

Domestic Shipping:

  • Standard Shipping: Estimated delivery time is 5-7 business days. Shipping costs are calculated at checkout based on the weight of your order and destination.
  • Expedited Shipping: Estimated delivery time is 2-3 business days. Expedited shipping fees are calculated at checkout.
  • Next-Day Shipping: If available, your order will arrive the next business day. Next-day shipping is subject to availability and fees.

International Shipping:

  • Standard International Shipping: Estimated delivery time is 7-14 business days depending on the destination country.
  • Expedited International Shipping: Estimated delivery time is 3-7 business days. Expedited shipping fees are calculated at checkout.

Please note that delivery times for international orders may vary due to customs processing, local postal services, and other unforeseen factors.

4. Shipping Costs

Shipping fees are calculated based on the destination, shipping method, and the weight of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. Free shipping may be available for orders over a certain amount. Specific details about free shipping thresholds will be provided at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your order. You can track your package through the carrier’s website or by visiting our Order Tracking page on our website.

6. Shipping Delays

While we strive to meet the estimated delivery times, certain factors may cause delays, including:

  • Weather conditions
  • Holidays
  • Carrier issues
  • Customs processing (for international orders)

Dollycarenie is not responsible for delays caused by carriers or external factors. We recommend tracking your package regularly and contacting the carrier directly if there are significant delays.

7. Incorrect Shipping Information

It is your responsibility to provide accurate shipping information when placing an order. If you notice an error in your shipping address, please contact us within 24 hours of placing the order to ensure we can update your information before the package is dispatched.

Dollycarenie is not responsible for packages that are lost or delayed due to incorrect shipping information provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping fees incurred to reship the order.

8. Undeliverable Packages

If an order is returned to us because it was undeliverable (e.g., due to an incorrect address, failure to claim the package, etc.), we will notify you. In such cases, you will have the option to request a reshipment or receive a refund, minus the shipping fees. Please note that additional shipping costs will apply for reshipment.

9. Customs, Duties, and Taxes (for International Orders)

For international shipments, the recipient may be subject to customs duties, taxes, or import fees depending on the destination country. These fees are the responsibility of the customer and are not included in the price of your order or shipping costs. We encourage you to check with your local customs office for more information on applicable fees before placing your order.

10. Shipping Issues and Claims

If your order is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will assist you in resolving the issue with the shipping carrier. If necessary, we may file a claim with the carrier to recover the value of your lost or damaged items.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer service team:

Thank you for shopping with Dollycarenie. We strive to deliver your luxury perfume purchases quickly and efficiently, ensuring your satisfaction with every order.

12. Changes to the Shipping Policy

We may update or change this Shipping Policy from time to time. All changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.

Thank you for choosing Dollycarenie!